1. Eligibility for Returns
You may request a return within 7 days from the date of delivery if the product is damaged, defective, or incorrect. To be eligible for a return, the item must be unused, in its original packaging, and include all accessories and tags.
2. Return Process
To initiate a return, contact us at [[email protected]] within 7 days of receiving your order. Provide your order number, product details, and the reason for the return. Once approved, you will receive instructions on how to return the item. Returns must be shipped back to us within 3 days after approval.
3. Refund Policy
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method based on your preference. Shipping charges are non-refundable.
4. Non-Returnable Items
- Used, damaged, or altered items
- Items returned without original packaging or accessories
- Personalized or clearance items
5. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
6. Late or Missing Refunds
If you haven’t received your refund within 7 business days, check with your bank or payment provider. If the issue persists, contact us at [[email protected]] for further assistance.
7. Contact Us
For any questions regarding returns or refunds, reach out to us at [email protected].