1. Order Processing
All orders are processed within 1-2 business days after confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with your order details once your purchase is successfully placed.
2. Shipping Methods
We offer standard shipping to various locations worldwide. The shipping method and carrier will be selected based on your location and order size. Customers will receive tracking details via email once the order has been dispatched.
3. Shipping Charges
Shipping costs vary based on the destination and the weight of the package. The total shipping fee will be displayed at checkout before you confirm your purchase. Any additional customs duties or import taxes applicable in your country will be the responsibility of the customer.
4. Order Tracking
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your shipment on the carrier’s website. If you do not receive tracking information, please contact us at [[email protected]].
5. Incorrect Address or Failed Delivery
Customers are responsible for providing the correct shipping address at checkout. If an order is returned due to an incorrect address or failed delivery attempts, the customer may be responsible for additional shipping fees to resend the package.
6. Lost or Damaged Shipments
If your order is lost or arrives damaged, contact us immediately at [[email protected]]. We will assist in filing a claim with the shipping carrier and provide a resolution based on the situation.
7. Contact Us
For any questions or concerns about shipping, reach out to us at [email protected].